Frequently Asked Questions

Who is Bell Technology Group?

Bell Technology Group is a business communications strategist and account-support, client-advocate.

What are some benefits of working with Bell Technology Group that we might not otherwise receive if we chose to work directly with a technology supplier?

A knowledgeable partner that has taken the time to understand their organization’s objectives and has a vested interest in their long-term success.
A seemingly limitless selection of vendors with products and services portfolios that span the full spectrum of business communications and cloud technologies.
Solution flexibility and increased purchasing leverage.
Life-cycle account management.
Customer advocacy. We are beholden to our CLIENTS, not any single technology supplier.

Are there costs associated with Bell Technology Group’s professional services?

Bell Technology Group does not charge clients for services such as: expense management/audits, design consult, vendor sourcing and bid process management, or life-cycle account management/support.
Complex projects which require extensive management are billed hourly and clients would be presented with the fee structure during scope-of-work conversations prior to project commencement.

What does the company do?

Simply stated, Bell Technology Group supports organizations with their business communications strategy, sourcing suppliers, procurement of products/services, deployment, and implementation, as well as on-going support initiatives.

Is it safe to assume that products and services costs would increase leveraging a 3rd party vs. working directly with the technology supplier?

In a word, no. Our technology partners work to ensure, and maintain a level playing field. It would be to their disadvantage to allow inconsistencies in pricing considerations. On the rare occasions there are inconsistencies, we would immediately engage the technology supplier to ensure a customer beneficial remedy is achieved.

Does Bell Technology Group provide consultation and support for products and services procured from other vendors?

Absolutely. We want to be part of the conversation and encourage clients to engage us in all aspects of their technology initiatives. Further, it is not uncommon for the ideal application or communications strategy to include a portion of the client’s existing technology infrastructure.

Who do we contact for customer support?

Our clients should always reach out to us for assistance with moves-adds-changes (MACs), billing issues, service impairments and technology initiatives. We are proficient with triaging, troubleshooting and knowing the most efficient protocols for remedying issues. We take on issues so our clients can remain focused on what they do best – their business.